FAQ's

General

1. Who are you?

Hobby Flex Distribution is a hobby distributor of an assortment of hobby products. 

1. Do you sell to the public? Who can register?

We only sell to hobby retailers. We do not sell to the end customer. If you are a customer, please reach out to us to find your local hobby shop.

1. What is the minimum order?

The minimum order is no minimum order for dealer direct or drop ship orders at the current time.

1. How do I see the prices?

To see our prices, log into the website. To request a login, please click on the register button on the Login page. We will contact you within 1 business day to verify your account details.

1. What forms of payment do you accept?

Upon approval of your account, we will share a secure link to our payment provider where you can enter desired payment information. At the current time, we only accept payments via card for prepaid accounts. 

Shipping

1. Where do you ship?

We ship within the United States. International dealers may contact us for limited accounts. 

1. What are your shipping terms?

We strive to fulfill orders within 2 business days, usually sooner. If there are any issues, we will contact you.

1. How much do you charge for shipping?

We offer free shipping within continental US for shippable orders over $300.
For orders below $300, shipping will be capped at 10% of the invoice total. If the order contains at least $50 in qualifying brands the order will receive free shipping. 
For orders below $100, full shipping fees will charged. 

1. I received the wrong product or something is missing.

While we try to ensure shipping accuracy, sometimes, mistakes happen. Contact your account sales rep or email our general accounts box at info@hobbyflexdist.com.